HOW TO APPLY FOR NC NOVA

 Any licensed Home Care Agency, Adult Care Home or Nursing Facility in good standing may apply for the NC NOVA license.  The process has these steps:

  • Providers submit an application to show that they meet NC NOVA's rigorous, voluntary standards.

  • The Carolinas Center for Medical Excellence reviews the application and, if in order, visits the site.

  • Direct care workers and other staff have confidential, on-site interviews.

  • The Carolinas Center for Medical Excellence makes its determination.

  • N.C. Division of Health Service Regulation issues an NC NOVA license, which is good for two years.

                                                                 STANDARDS

NC NOVA standards are meant to be rigorous.  This means that providers and their staff have to invest time, energy and resources to develop and maintain workplaces that are best suited to providing quality care.

Because this is a "raise-the-bar" program, not every applicant is expected to achieve NC NOVA on its first try.  Applying for the special license in itself is evidence that a provider is committed to providing quality care.

NC NOVA standards cover four broad areas, each with a different weight:

  • Supportive workplaces - 45%

  • Balanced workloads - 25%

  • Training - 20%

  • Career development - 10% 

THE CAROLINAS CENTER FOR MEDICAL EXCELLENCE

CCME is the Quality Improvement Organization for all of North Carolina.  It is an independent review organization set up under federal Medicare rules.  It is not state agency.

CCME was chosen to review applications for NC NOVA because of its independence and its experience working with nursing facilities, adult care homes and home care agencies to improve the quality of care they provide.


HOW LICENSES ARE AWARDED

If CCME decides that a provider does meet the rigorous requirements for NC NOVA, the N.C. Division of Health Service Regulation issues the special license.

NC NOVA licenses are good for two years only.  Then a new application and review are required.  The reason is to be sure that the provider is still committed to a workplace that meets NC NOVA standards to foster quality care.

If there is a change in ownership before two years are up, there will be another review to be sure that the new owner is committed to NC NOVA standards and a workplace that fosters quality care.

What the NC NOVA license looks like.
Download NC NOVA Provider Manual.